Last Updated: 1 January 2026

Welcome to CRTZclothingofficial.uk. These Terms & Conditions explain how our website operates, how orders are processed, and what you can expect when shopping with us. By accessing our website or placing an order, you agree to follow the terms outlined below. If you do not agree with any part of these conditions, please stop using the site.

1. Use of Our Website

Our website is provided for personal, non-commercial use only. You may browse products, place orders, and access information for lawful purposes.

You agree not to:

  • Attempt unauthorised access to restricted areas
  • Interfere with website security or functionality
  • Upload harmful software or misuse our platform
  • Use the site in a way that disrupts other users

We reserve the right to update, modify, or temporarily suspend the website to improve services or address technical issues.

2. Products & Information Accuracy

We aim to display accurate product descriptions, images, and specifications at all times. However, slight differences may occur due to:

  • Screen and lighting variations
  • Manufacturing updates
  • Fabric or colour perception differences

Product availability and details may change without notice. We reserve the right to update listings or remove products when necessary.

3. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise. Prices may change at any time, but confirmed orders will not be affected.

Payments are processed securely using trusted third-party payment providers. We do not store your full card or payment information.

If a pricing or technical error occurs, we reserve the right to cancel or correct the affected order after notifying you.

4. Order Placement & Acceptance

When you place an order, you will receive an email confirming receipt of your order. This does not mean the order has been accepted.

An order is accepted once:

  • Payment is verified
  • Stock availability is confirmed
  • The order is prepared for dispatch

We may refuse or cancel orders if:

  • Items are out of stock
  • Payment cannot be verified
  • Fraud or misuse is suspected
  • Incorrect pricing or information was displayed

You will be informed if any action is required.

5. Shipping & Delivery

Orders are usually processed within 1–2 business days. Delivery typically takes 7–15 business days, depending on location and stock source.

We ship from warehouses in both the UK and China, based on availability and demand. All shipments include tracking.

Delivery times may vary due to customs clearance, courier delays, or peak shopping periods. We are not responsible for delays caused by third-party services.

6. Returns, Exchanges & Cancellations

Our full return process is explained in the Returns & Refunds Policy. By placing an order, you agree to follow that policy.

Key points include:

  • Change-of-mind returns are not accepted
  • Wrong item or size not ordered must be reported within 2 days
  • Defective or damaged items must be reported within 7 days
  • An unboxing video is required for all claims
  • Orders may be cancelled within 24–48 hours if not shipped

Approved refunds are issued to the original payment method.

7. Limitation of Liability

We work hard to provide accurate information and reliable service. However, we are not liable for:

  • Indirect or consequential losses
  • Courier or customs delays
  • Delivery issues caused by incorrect address details
  • Temporary website downtime

Our total liability is limited to the value of the order placed.

8. Privacy & Data Protection

Your privacy is important to us. We comply fully with UK GDPR and the Data Protection Act 2018.

Details about how we collect, store, and use personal information are explained in our Privacy Policy.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be handled exclusively by UK courts.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us: