Contact us
At Corteiz Clothing UK, customer support is a priority, not an afterthought. Whether you need help with an order, sizing advice, shipping updates, or general enquiries, our team is always ready to assist. We aim to respond quickly and provide clear, honest support at every step of your shopping experience.
If you have a question before ordering or need help after delivery, feel free to reach out using the details below.
How to Reach Corteiz Clothing Shop
You can contact our support team using any of the following methods. We recommend email for order-related queries, as it allows us to assist you more efficiently. Our support team is available during standard UK business hours. We aim to respond to all emails within 24–48 hours.
Email: [email protected]
Phone: +44 7380 817 151
Address: Merlin Heights, 75 Bath Lane, Leicester, England, LE3 5AU
FREQUENTLY ASKED QUESTIONS
Yes. All product images on CRTZclothingofficial.uk represent the actual items we sell. Every order is checked for quality and authenticity before dispatch. Minor colour differences may occur due to screen settings, but the product design, branding, and details remain the same.
Once your order is placed, a confirmation email is sent to the email address used at checkout. This email includes your order summary and receipt. If you can’t find it, please check your spam folder or contact our support team for assistance.
If you receive the wrong size that you did not order, contact us within 2 days of delivery.
For defective or damaged items, contact us within 7 days.
A clear unboxing video is required to process any return or exchange request. Full details are available on our Returns & Refunds Policy page.
Some Corteiz items are released in limited quantities and may not be restocked. However, selected products do return based on demand. We recommend checking back regularly or contacting us to ask about upcoming availability.
We ship across the UK and internationally. Orders are processed within 24–48 hours, and delivery usually takes 7–15 business days, depending on location and stock source. Tracking details are provided once your order is dispatched.
CONTACT US FOR ANY QUESTIONS
Order Processing Time
All orders placed on CRTZclothingofficial.uk are carefully reviewed and prepared before dispatch.
Once your order is confirmed, it enters our processing phase, which typically takes 24 to 48 hours.
During this time:
- Your items are quality-checked to ensure authenticity
- Correct sizes, colours, and products are verified
- Orders are securely packed to prevent damage during transit
You will receive a confirmation email once your order has been successfully processed and prepared for shipment.
Shipping Information
We offer reliable shipping across the UK and selected international locations.
After dispatch, standard delivery usually takes 7 to 15 business days, depending on your location and local courier services.
Please note:
- Delivery times may vary during high-demand periods or limited drops
- Weekends and public holidays are not counted as business days
- Tracking details will be shared once your parcel is on the way
We work only with trusted shipping partners to ensure your Corteiz items arrive safely.
Returns & Exchanges – Important Information
Your satisfaction is important to us, and we handle return or exchange requests with care and fairness.
- If you receive the wrong size that you did not order, please contact us within 2 days of delivery
- If your item arrives defective or damaged, you must contact us within 7 days of delivery
To process any return or exchange request, a clear video recording of the unboxing is required. This video acts as proof of the issue and helps us verify claims quickly and fairly.
Once your request is reviewed and approved, our support team will guide you through the next steps.
For full terms, please visit our Returns, Exchanges & Refunds Policy page.
Need Help with Sizing? Contact Us First
If you are unsure about sizing, fit, or product details, we strongly recommend contacting us before placing your order. Our team can help you choose the correct size based on measurements, fit preferences, and product style. This helps reduce delays, returns, and unnecessary exchanges.
Payment & Checkout Security
All payments on CRTZclothingofficial.uk are processed through secure, encrypted systems to protect your personal and financial information.
We accept the following payment methods:
- Credit and debit cards
- Apple Pay
- Google Pay
- Link
- Paypal
Your payment details are never stored on our servers. If you have any questions about a transaction, payment confirmation, or checkout issue, feel free to reach out and we’ll be happy to clarify.
Ongoing Support After Delivery
Our service doesn’t stop once your order is delivered. We remain available to help with:
- Product care and washing advice
- Fit and styling guidance
- Warranty-related questions
- General follow-up support
If you need assistance at any stage, before or after purchase, our team is just a message or call away.